As dedicated healthcare professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. We have always followed the recommendations of OSHA and the CDC for infection control and will continue to do so. However, we want everyone to be prepared for changes to the ‘new norm’ for the safety of our patients and staff.
What You Can Expect at Your Visit
Our goal is to keep patients, families, and staff safe and to eliminate as much unnecessary contact as possible.
We will be eliminating the use of our waiting area
When you arrive, please call (352) 241-6333 with your child/children’s name, vehicle type, and we will send out a staff member to screen your family for COVID risk and to update your child/children’s medical history. If you answer yes to any questions on the COVID risk questionnaire, you will be asked to reschedule your family’s appointments.
A staff member will also collect any payment that is due at this time.
We will not be using our lobby, but rather take your child directly to the clinic area. We ask that parents, and other siblings, who do not have dental appointments, to remain in the car.
While you are waiting in your vehicle, a front desk staff member will call you to schedule your child’s next appointment.
Children >3 years of age will enter our clinic area without a parent to minimize unnecessary spread of aerosols.
Children with appointments under the age of 3 (or with special needs) will be accompanied by only 1 parent / legal guardian and we ask that this parent uses hand sanitizer when entering the office and also wears a mask at all times while in our office.
Upon entering the clinical area, all patients and any accompanying parents, will have their temperatures taken with a forehead scanning thermometer. If any person has a temperature over 100.4 F they will be asked to reschedule.
Our staff will be wearing full personal protective equipment (PPE) throughout the dental experience.
Your child will still get a TREASURE, but it will be brand new and not chosen out of the machine.
At the end of the appointment, our staff will bring your child/children to your car and will update you on any concerns and what future appointments may be needed.
If you have any questions or concerns for the doctor, billing coordinator, or any other staff member please do not hesitate to contact us and let us know.
Before Your Visit
If you have new insurance information, please call our financial coordinator Jennifer at (352) 241-6333 prior to your appointment.
If your child is a New Patient, please come 15 minutes early to your appointment. Please call the office at (352) 241-6333 upon your arrival so a staff member can bring the needed paperwork to you in your vehicle so you can complete it.
If your child or any other family member has any signs or symptoms of illness, such as fever, sore throat, cough, muscle aches, or any other flu-like symptoms please call and reschedule your family’s dental appointments.
Should your child have an underlying health condition, we recommend you schedule the first or last appointment of the day or consider postponing treatment
Things to Bring With You
Your beautiful smile and positive attitude
Patience ☺ We do have new protocols in place that may make us run behind at times while we are adapting to them.
A mask, for the parent, to wear in case you are needed in the office for any reason.
Only one parent for children under 3 or with special needs, if accompanying your child in clinical areas you must please bring a mask to cover your mouth and nose and wear it at all times.
Warm clothes as our office will be kept at a temperature that allows our staff to wear additional PPE
Things NOT to Bring With You
Siblings who do not have a dental appointment
More than one parent
Food, drink or toys from home
Things We Are Doing To Keep You Safe
Curbside check-in and screening
Eliminating all unnecessary objects from our waiting area & clinic
A lower volume of patients to allow for proper social distancing
All staff will be wearing masks
All clinical staff will be wearing gowns and/or jackets, scrub caps, KN95 masks, safety glasses, and face shields
Families will be spaced apart from other families in the clinical area to ensure proper social distancing
Single-use dental materials & hospital-grade disinfectants as we have always done
As always, a full-time Sterilization Technician to enhance our already robust sterilization and disinfection procedures
Curbside check-out process
We have installed HEPA filtration on all of our Central AC Units and carbon filters on all of our ac returns. We have also purchased 3 stand-alone HEPA filtration units that will be placed in various locations around our office.
In the pediatric dental world, you have no idea how hard it is to not hug our patients and greet them with a great big smile! But your child’s safety and the safety of our Team is our #1 priority. We will still do everything in our power to make your child’s experience magical! If you have any questions or concerns please contact us at (352) 241-6333 prior to your appointment. If you have any special requests we will do our best to accommodate.☺
We love & miss our patients,
Dr. Julie, Dr. Alexandra, our entire TEAM at Clermont Pediatric Dentistry
We are very excited to offer our patients the option of having their treatment done with the benefit of in office IV sedation.