COVID-19 Information for Our Parents

As dedicated healthcare professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. We have always followed the recommendations of OSHA and the CDC for infection control and will continue to do so.  However, we want everyone to be prepared for changes to the ‘new norm’ for the safety of our patients and staff.

What You Can Expect at Your Visit

• Our goal is to keep patients, families, and staff safe and to eliminate as much unnecessary contact as possible.
• Upon entering the clinical area, all patients and any accompanying parents, will have their temperatures taken with a forehead scanning thermometer. If any person has a temperature over 100.4 F they will be asked to reschedule. 
• Our staff will be wearing full personal protective equipment (PPE) throughout the dental experience.
• Your child will still get a TREASURE, but it will be brand new and not chosen out of the machine.
• If you have any questions or concerns for the doctor, billing coordinator, or any other staff member please do not hesitate to contact us and let us know. 

Before Your Visit

• If you have new insurance information, please call our financial coordinator Jennifer at (352) 241-6333 prior to your appointment.
• If your child or any other family member has any signs or symptoms of illness, such as fever, sore throat, cough, muscle aches, or any other flu-like symptoms please call and reschedule your family’s dental appointments. 
• Should your child have an underlying health condition, we recommend you schedule the first or last appointment of the day or consider postponing treatment

Things to Bring With You

• Your beautiful smile and positive attitude
• Patience ☺ We do have new protocols in place that may make us run behind at times while we are adapting to them. 
• A mask, for the parent, to wear in case you are needed in the office for any reason. 
• Only one parent for children under 3 or with special needs, if accompanying your child in clinical areas you must please bring a mask to cover your mouth and nose and wear it at all times. 
• Warm clothes as our office will be kept at a temperature that allows our staff to wear additional PPE

Things NOT to Bring With You

• Siblings who do not have a dental appointment 
• More than one parent
• Food, drink or toys from home

Things We Are Doing To Keep You Safe

• Eliminating all unnecessary objects from our waiting area & clinic
• All staff will be wearing masks
• All clinical staff will be wearing gowns and/or jackets, scrub caps, KN95 masks, safety glasses, and face shields
• Families will be spaced apart from other families in the clinical area to ensure proper social distancing 
• Single-use dental materials & hospital-grade disinfectants as we have always done
• As always, a full-time Sterilization Technician to enhance our already robust sterilization and disinfection procedures
• Curbside check-out process 
• We have installed HEPA filtration on all of our Central AC Units and carbon filters on all of our ac returns. We have also purchased 3 stand-alone HEPA filtration units that will be placed in various locations around our office.

In the pediatric dental world, you have no idea how hard it is to not hug our patients and greet them with a great big smile! But your child’s safety and the safety of our Team is our #1 priority.  We will still do everything in our power to make your child’s experience magical!  If you have any questions or concerns please contact us at (352) 241-6333 prior to your appointment.  If you have any special requests we will do our best to accommodate.☺

We love & miss our patients,

Dr. Julie, Dr. Alexandra, our entire TEAM at Clermont Pediatric Dentistry